Customereye

PC Sales Online

Software & Web Services • United Statespcsalesonline.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

62/100
−29.9 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#71of 363
Top 20% · Top Tier
#1 (best)#363 (worst)
#69Peer
#70Peer
#71This company
#72Peer
#73Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 33% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.5%
Problem Resolution
13.4%
Product Quality
12.6%
Response Speed
12.2%
Loyalty
7.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • •Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
80.3%
4★
6.5%
3★
2.5%
2★
1.2%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 88.7% of reviews in the last three months were positive, compared with 96.2% in the three months before that.

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