Based on public reviews and response behavior.
1,127 reviews.
General Retail & Marketplaces average: score 64.2, rating 4.27 stars, reply rate 35.3%, over 3,106 ranked companies · benchmark 23 Oct 2026
Score
54.3
Industry average 64.2
9.9 below average
Rating
3.28
Industry average 4.27
0.99 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering August 2026 — 50 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 54% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,127 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,106 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.194 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.603). Review the worst months in the trend data to identify specific operational or product issues.
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