Four

General Retail & Marketplaces • United Statespaywithfour.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−8.6 vs. last month3.28 ★ average rating · 1,127 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#143of 359

Top 40% · Upper Half

#1 (best)#359 (worst)

#141Peer

#142Peer

#143This company

#144Peer

#145Peer

Overall Customer Sentiment

Above Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral2%
Negative44%

Sentiment Balance

Covering August 2026 — 50 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 54% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,119 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.8%

Delivery Shipping

14.2%

Pricing

13.6%

Loyalty

12.8%

Product Quality

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 43.7% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

50.7%

4★

4.6%

3★

3.7%

2★

4.3%

1★

36.7%

Based on 1,127 analyzed reviews. Sentiment is holding steady: 57.6% of reviews in the last three months were positive, compared with 58.3% in the three months before that.

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