Paytient

Lending & Consumer Finance • United Statespaytient.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−1.0 vs. last month4.88 ★ average rating · 1,257 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#222of 275

Top 81% · Bottom Tier

#1 (best)#275 (worst)

#220Peer

#221Peer

#222This company

#223Peer

#224Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral3%
Negative22%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,236 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

27.6%

Customer Support

25.0%

Product Quality

13.8%

Pricing

8.4%

Loyalty

7.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.6%

4★

3.6%

3★

1.2%

2★

0.4%

1★

1.2%

Based on 1,257 analyzed reviews. Sentiment is holding steady: 98.9% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

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