Customereye

Monument Metals

Lending & Consumer Finance • United Statesmonumentmetals.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#155of 275
Top 56% · Mid Pack
#1 (best)#275 (worst)
#153Peer
#154Peer
#155This company
#156Peer
#157Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering February 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.7%
Product Quality
16.9%
Pricing
14.5%
Response Speed
12.9%
Loyalty
11.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
88.0%
4★
4.7%
3★
2.2%
2★
2.2%
1★
3.0%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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