Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
71% of reviews positive, 26% negative
Covering November 2019 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 14% negative and 7% neutral.
Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2019.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 3.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 87.5% in the three months before that.
