PayItMonthly

Lending & Consumer Finance • United Kingdompayitmonthly.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−0.7 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#108of 275

Top 39% · Upper Half

#1 (best)#275 (worst)

#106Peer

#107Peer

#108This company

#109Peer

#110Peer

Overall Customer Sentiment

Above Average

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering November 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 18% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.8%

Customer Support

20.1%

Product Quality

13.6%

Loyalty

12.1%

Problem Resolution

9.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.3%

4★

4.7%

3★

0.5%

2★

0.5%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.0% of reviews in the last three months were positive, compared with 98.2% in the three months before that.

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