Echo Credit

Lending & Consumer Finance • United Statesechocredit.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−37.9 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#235of 275

Top 85% · Bottom Tier

#1 (best)#275 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 22% negative

73%

positive

Positive73%
Neutral4%
Negative22%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.8%

Response Speed

23.6%

Customer Support

15.1%

Product Quality

9.5%

Pricing

9.4%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.0%

4★

6.7%

3★

1.5%

2★

0.5%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.6% of reviews in the last three months were positive, compared with 95.9% in the three months before that.

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