Based on public reviews and response behavior.
2,050 reviews over 623 days (about 100 per month). Busiest month: 6% of reviews. Languages: en 98%, unknown 2%, fr 0%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
76.3
Industry average 65.1
11.2 above average
Rating
4.67
Industry average 4.37
0.30 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 12% negative
Covering July 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,050 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The 0% current reply rate is a significant reputational risk. Implement a dedicated customer engagement role responsible for responding to all reviews within 48 hours.
Multiple reviews explicitly cite trust, scam avoidance, and responsible breeding as key purchase motivators. Formalize this into a core brand pillar with transparent breeder vetting criteria published on the website, video content showing breeder inspections, and a trust badge or certification program.
Included in the full report
Unlock the full report — $4.99