Customereye

Pawrade

Pet Products & Supplies • USpawrade.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

76/100
+10.6 vs. last month4.67 ★ average rating · 2,050 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#6of 263
Top 2% · Top Tier
#1 (best)#263 (worst)
#4Peer
#5Peer
#6This company
#7Peer
#8Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering July 2026 — 33 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.4%
Customer Support
17.2%
Onboarding
15.4%
Loyalty
13.1%
Delivery Shipping
11.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 11.5% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.0%
4
6.5%
3
1.3%
2
1.2%
1
5.0%

Based on 2,050 analyzed reviews. Sentiment is holding steady: 92.7% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis