Customereye

PartsCentre

Appliances & Home Electronics • United Kingdompartscentre.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+7.3 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#149of 189
Top 79% · Bottom Tier
#1 (best)#189 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 32% negative

65%
positive
  • Positive65%
  • Neutral4%
  • Negative32%

Sentiment Balance

Covering November 2024 — 545 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 31% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.1%
Response Speed
17.5%
Customer Support
13.3%
Product Quality
12.9%
Onboarding
8.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • Built from a negative-review share of 42.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
80.5%
4
10.0%
3
2.5%
2
1.3%
1
5.7%

Based on 600 analyzed reviews.

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