Customereye

Transport for London

Automotive & Mobilityoyster.tfl.gov.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 135 days (about 45 per month). Busiest month: 25% of reviews. Languages: en 100%.

Overall Score

18/100
Short observation window (135 days)
−6.5 vs. last month1.48 ★ average rating · 200 reviews
18/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

18.2

Industry average 63.5

45.3 below average

Rating

1.48

Industry average 4.23

2.75 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2411of 2447 ranked in Automotive & Mobility
Top 99% · Bottom Tierup 868 from last month
#1 (best)#2447 (worst)
#2409Peer
#2410Peer
#2411This company
#2412Peer
#2413Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

19% of reviews positive, 81% negative

19%
positive
  • Positive19%
  • Neutral1%
  • Negative81%

Sentiment Balance

Covering October 2026 — 37 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 84% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Pricing
Hidden
Response Speed
Hidden
HiddenHidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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