Customereye

Optimal Solicitors

Legal & Compliance • United Kingdomoptimalsolicitors.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 871 days (about 3.5 per month). Busiest month: 8% of reviews. Languages: en 83%, pl 11%, unknown 6%.

Overall Score

79/100
−10.0 vs. last month4.15 ★ average rating · 100 reviews
79/100 from 100 reviews over 16 months, moderate confidence.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

78.8

Industry average 70.0

8.8 above average

Rating

4.15

Industry average 4.51

0.36 below average

Reply rate

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Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#265of 1072 ranked in Legal & Compliance
Top 25% · Top Tierdown 56 from last month
#1 (best)#1072 (worst)
#263Peer
#264Peer
#265This company
#266Peer
#267Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 40% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Communication
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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