Online Divorce

Legal & Compliance • United Statesonlinedivorce.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

4.05 ★ average rating · 519 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#98of 101

Top 97% · Bottom Tier

#1 (best)#101 (worst)

#96Peer

#97Peer

#98This company

#99Peer

#100Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 35% negative

62%

positive

Positive62%
Neutral3%
Negative35%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 487 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

30.1%

Customer Support

15.1%

Pricing

12.6%

Response Speed

11.4%

Loyalty

8.7%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100

78/100

signal score

•Built from a negative-review share of 49.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.2%

4★

10.8%

3★

8.3%

2★

3.5%

1★

14.3%

Based on 519 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 72.7% in the three months before that.

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