Onepoundeliquid

Vaping & Smoking Alternatives • United Kingdomonepoundeliquid.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+2.7 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#107of 173

Top 62% · Mid Pack

#1 (best)#173 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering December 2024 — 85 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.3%

Product Quality

17.3%

Response Speed

15.7%

Loyalty

12.1%

Customer Support

11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

2.2%

3★

0.5%

2★

0.8%

1★

1.3%

Based on 600 analyzed reviews.

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