Customereye

Vape UK

Vaping & Smoking Alternatives • United Kingdomvapeuk.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−6.5 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#90of 173
Top 52% · Mid Pack
#1 (best)#173 (worst)
#88Peer
#89Peer
#90This company
#91Peer
#92Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering November 2024 — 237 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
16.4%
Response Speed
15.7%
Customer Support
13.8%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.7%
4
2.3%
3
0.7%
2
0.0%
1
2.3%

Based on 600 analyzed reviews.

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