Customereye

Omcgear

Hobbies & Arts • Portlandomcgear.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#352of 467
Top 75% · Bottom Tier
#1 (best)#467 (worst)
#350Peer
#351Peer
#352This company
#353Peer
#354Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering December 2022 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Product Quality
14.6%
Pricing
14.5%
Response Speed
13.1%
Loyalty
12.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.3%
4
9.3%
3
1.0%
2
1.8%
1
3.5%

Based on 600 analyzed reviews. Sentiment is improving: 57.1% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis