Off The Record

Legal & Compliance • United Statesofftherecord.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+1.3 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#69of 101

Top 68% · Mid Pack

#1 (best)#101 (worst)

#67Peer

#68Peer

#69This company

#70Peer

#71Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 20% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

20.0%

Customer Support

17.6%

Product Quality

14.8%

Onboarding

13.0%

Pricing

10.8%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.7%

4★

3.7%

3★

0.3%

2★

0.7%

1★

6.7%

Based on 600 analyzed reviews. Sentiment is slipping: 86.1% of reviews in the last three months were positive, compared with 93.4% in the three months before that.

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