OfficeSuite

Software & Web Services • United Statesofficesuite.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−37.5 vs. last month4.45 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#84of 363

Top 23% · Top Tier

#1 (best)#363 (worst)

#82Peer

#83Peer

#84This company

#85Peer

#86Peer

Overall Customer Sentiment

Category Leader

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral3%
Negative28%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,098 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

30.7%

Product Quality

29.4%

Customer Support

11.4%

Loyalty

6.0%

Response Speed

5.5%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100

23/100

signal score

•Built from a negative-review share of 28.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

70.3%

4★

16.0%

3★

6.9%

2★

1.7%

1★

5.1%

Based on 1,100 analyzed reviews. Sentiment is improving: 93.5% of reviews in the last three months were positive, compared with 80.6% in the three months before that.

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