Nuvei

Professional Services • Canadanuvei.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−5.5 vs. last month3.88 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#476of 517

Top 92% · Bottom Tier

#1 (best)#517 (worst)

#474Peer

#475Peer

#476This company

#477Peer

#478Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 497 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Loyalty

12.4%

Problem Resolution

12.3%

Product Quality

12.1%

Onboarding

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

60.4%

4★

12.2%

3★

3.8%

2★

2.1%

1★

21.6%

Based on 533 analyzed reviews. Sentiment is slipping: 72.3% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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