Customereye

Novello Chartered Surveyors

Legal & Compliance • United Kingdomnovellosurveyors.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 102 days (about 60 per month). Busiest month: 41% of reviews. Languages: en 100%.

Overall Score

77/100
Short observation window (102 days)
−5.7 vs. last month4.80 ★ average rating · 200 reviews
77/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

77.4

Industry average 70.0

7.4 above average

Rating

4.80

Industry average 4.51

0.29 above average

Reply rate

—

Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#307of 1072 ranked in Legal & Compliance
Top 29% · Upper Halfup 250 from last month
#1 (best)#1072 (worst)
#305Peer
#306Peer
#307This company
#308Peer
#309Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2026 — 33 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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