Based on public reviews and response behavior.
100 reviews over 18 days (about 169 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 91%, unknown 9%.
Gaming & Esports average: score 59.9, rating 4.24 stars, reply rate 26.9%, over 816 ranked companies · benchmark 30 Oct 2026
Score
55.7
Industry average 59.9
4.2 below average
Rating
4.31
Industry average 4.24
0.07 above average
Reply rate
—
Industry average 26.9%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering August 2026 — 68 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 24% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 816 ranked companies in Gaming & Esports (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.195 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Response Speed" is the strongest recurring theme in the reviews: 39 mentions with a sentiment score of 81.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
