Based on public reviews and response behavior.
997 reviews over 407 days (about 75 per month). Busiest month: 11% of reviews. Languages: en 71%, unknown 22%, es 2%.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.5%, over 1,891 ranked companies · benchmark 2 Nov 2026
Score
56.0
Industry average 65.3
9.3 below average
Rating
4.06
Industry average 4.27
0.21 below average
Reply rate
—
Industry average 40.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 51% negative
Covering June 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.
Share of theme mentions
Themes from the 997 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,891 ranked companies in Beauty & Wellness (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.109 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.185). Review the worst months in the trend data to identify specific operational or product issues.
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