Customereye

Nitehawk Products

Firearms & Tactical • United Kingdomnitehawkproducts.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−1.0 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#41of 61
Top 67% · Mid Pack
#1 (best)#61 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering December 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.0%
Product Quality
20.2%
Response Speed
16.6%
Pricing
11.8%
Customer Support
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 37.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.5%
4
6.2%
3
3.5%
2
2.7%
1
4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.6% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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