Customereye

Save a Life Certifications by NHCPS

Schools & Academic Education • United Statesnhcps.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+4.3 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#163of 203
Top 80% · Bottom Tier
#1 (best)#203 (worst)
#161Peer
#162Peer
#163This company
#164Peer
#165Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2024 — 256 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
32.6%
Customer Support
21.0%
Onboarding
19.7%
Loyalty
7.5%
Pricing
4.9%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
83.7%
4
11.2%
3
1.8%
2
0.7%
1
2.7%

Based on 600 analyzed reviews.

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