Customereye

Newsquest

Media & Contentnewsquest.co.uk

Review data last updated .

Based on public reviews and response behavior.

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96 reviews over 2,583 days (about 1.1 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

32/100
+25.0 vs. last month1.66 ★ average rating · 96 reviews
32/100 from 96 reviews over 12 months, limited confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

32.1

Industry average 61.5

29.4 below average

Rating

1.66

Industry average 4.08

2.42 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#984of 1059 ranked in Media & Content
Top 93% · Bottom Tierup 30 from last month
#1 (best)#1059 (worst)
#982Peer
#983Peer
#984This company
#985Peer
#986Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 76% negative

24%
positive
  • Positive24%
  • Neutral0%
  • Negative76%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Communication
Hidden
Customer Support
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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