Customereye

The Natural Health Practice

Supplements & Nutrition • United Kingdomnaturalhealthpractice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+23.3 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#255of 301
Top 85% · Bottom Tier
#1 (best)#301 (worst)
#253Peer
#254Peer
#255This company
#256Peer
#257Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.5%
Customer Support
16.5%
Response Speed
14.7%
Product Quality
14.5%
Loyalty
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
70.5%
4
12.0%
3
6.0%
2
4.3%
1
7.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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