Nala's Baby

Cosmetics & Fragrance • United Kingdomnalasbaby.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+10.9 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#31of 191

Top 16% · Top Tier

#1 (best)#191 (worst)

#29Peer

#30Peer

#31This company

#32Peer

#33Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering October 2024 — 63 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.4%

Loyalty

16.1%

Delivery Shipping

14.5%

Response Speed

10.6%

Customer Support

10.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.2%

4★

2.7%

3★

1.5%

2★

1.5%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.6% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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