Based on public reviews and response behavior.
200 reviews over 28 days (about 217 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 100%, it 1%.
Flight & Hotel Booking average: score 66.7, rating 4.33 stars, reply rate 44.9%, over 1,256 ranked companies · benchmark 6 Oct 2026
Score
60.6
Industry average 66.7
6.1 below average
Rating
3.69
Industry average 4.33
0.64 below average
Reply rate
—
Industry average 44.9%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 38% negative
Covering September 2026 — 79 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 41% negative and 3% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,256 ranked companies in Flight & Hotel Booking (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.203 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
