Based on public reviews and response behavior.
29 days of reviews, with a steady monthly review flow. Busiest month: 58% of reviews — one month dominates this sample. Languages: en 100%, it 1%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
63.5
Industry average 69.9
6.4 below average
Rating
3.73
Industry average 4.45
0.72 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 33% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 35% negative and 3% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.203 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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