Based on public reviews and response behavior.
600 reviews over 536 days (about 34 per month). Busiest month: 12% of reviews.
Beauty & Wellness average: score 63.7, rating 4.23 stars, reply rate 38.5%, over 2,568 ranked companies · benchmark 14 Oct 2026
Score
35.3
Industry average 63.7
28.4 below average
Rating
4.16
Industry average 4.23
0.07 below average
Reply rate
—
Industry average 38.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
49% of reviews positive, 50% negative
Covering October 2024 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 50% negative and 25% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,568 ranked companies in Beauty & Wellness (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.450). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 35.3 sits in the bottom quarter of about 2,600 ranked Beauty & Wellness companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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