Based on public reviews and response behavior.
600 reviews over 1,010 days (about 18 per month). Busiest month: 8% of reviews.
Sports & Fitness average: score 63.1, rating 4.32 stars, reply rate 31.1%, over 1,484 ranked companies · benchmark 14 Oct 2026
Score
56.3
Industry average 63.1
6.9 below average
Rating
4.26
Industry average 4.32
0.06 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 21% negative
Covering November 2024 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,484 ranked companies in Sports & Fitness (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 51% of reviews against an industry average of 31%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 359 mentions with a sentiment score of 77.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
