My Key Machine

Appliances & Home Electronics • United Kingdommykeymachine.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

41/100

4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#166of 189

Top 88% · Bottom Tier

#1 (best)#189 (worst)

#164Peer

#165Peer

#166This company

#167Peer

#168Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.0%

Product Quality

16.7%

Pricing

14.9%

Response Speed

12.4%

Customer Support

9.2%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 14.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.3%

4★

8.5%

3★

3.5%

2★

6.5%

1★

16.2%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights