Customereye

Juniper UK

Supplements & Nutrition • United Kingdommyjuniper.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−6.0 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#271of 301
Top 90% · Bottom Tier
#1 (best)#301 (worst)
#269Peer
#270Peer
#271This company
#272Peer
#273Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering December 2024 — 34 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.0%
Response Speed
12.7%
Product Quality
12.5%
Delivery Shipping
9.6%
Pricing
9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 9.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
65.8%
4
11.2%
3
5.0%
2
2.5%
1
15.5%

Based on 600 analyzed reviews. Sentiment is slipping: 80.2% of reviews in the last three months were positive, compared with 85.9% in the three months before that.

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