myGemma

General Retail & Marketplaces • United Statesmygemma.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−9.2 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#114of 359

Top 32% · Upper Half

#1 (best)#359 (worst)

#112Peer

#113Peer

#114This company

#115Peer

#116Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

16.8%

Product Quality

16.4%

Loyalty

13.5%

Delivery Shipping

12.3%

Customer Support

12.0%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

94.7%

4★

1.7%

3★

0.3%

2★

0.3%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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