Based on public reviews and response behavior.
600 reviews over 621 days (about 29 per month). Busiest month: 7% of reviews.
General Retail & Marketplaces average: score 62.7, rating 4.22 stars, reply rate 35.3%, over 3,004 ranked companies · benchmark 15 Oct 2026
Score
56.1
Industry average 62.7
6.6 below average
Rating
4.85
Industry average 4.22
0.63 above average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering October 2024 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,004 ranked companies in General Retail & Marketplaces (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.218). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 3% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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