MyExcelOnline Academy

Schools & Academic Education • United Kingdommyexcelonline.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−0.5 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#134of 203

Top 66% · Mid Pack

#1 (best)#203 (worst)

#132Peer

#133Peer

#134This company

#135Peer

#136Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 13% negative

84%

positive

Positive84%
Neutral3%
Negative13%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 13% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.2%

Product Quality

21.0%

Customer Support

15.5%

Loyalty

12.1%

Response Speed

8.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.5%

4★

9.8%

3★

1.5%

2★

0.7%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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