Customereye

MyDivorcePapers

Legal & Compliance • Rancho Santa Margaritamydivorcepapers.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
3.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#100of 101
Top 99% · Bottom Tier
#1 (best)#101 (worst)
#97Peer
#98Peer
#99Peer
#100This company
#101Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 52% negative

48%
positive
  • Positive48%
  • Neutral1%
  • Negative52%

Sentiment Balance

Covering March 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 550 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.1%
Onboarding
18.0%
Pricing
13.8%
Loyalty
11.5%
Response Speed
9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • Built from a negative-review share of 47.0% across this company's analyzed reviews.
  • 15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
34.5%
4
18.2%
3
10.2%
2
5.5%
1
31.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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