mydentist

Healthcare & Medical • United Kingdommydentist.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−2.7 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#406of 615

Top 66% · Mid Pack

#1 (best)#615 (worst)

#404Peer

#405Peer

#406This company

#407Peer

#408Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral1%
Negative20%

Sentiment Balance

Covering December 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 21% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Loyalty

20.9%

Product Quality

16.7%

Pricing

9.7%

Response Speed

7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

82.2%

4★

2.7%

3★

1.0%

2★

1.3%

1★

12.8%

Based on 600 analyzed reviews. Sentiment is slipping: 79.6% of reviews in the last three months were positive, compared with 87.8% in the three months before that.

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