Based on public reviews and response behavior.
1,100 reviews over 2,039 days (about 16 per month). Busiest month: 8% of reviews. Languages: en 99%, unknown 1%.
Finance & Insurance average: score 62.9, rating 4.23 stars, reply rate 46.7%, over 2,675 ranked companies · benchmark 14 Oct 2026
Score
65.1
Industry average 62.9
2.2 above average
Rating
3.84
Industry average 4.23
0.39 below average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,675 ranked companies in Finance & Insurance (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Onboarding" is the strongest recurring theme in the reviews: 294 mentions with a sentiment score of 75.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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