My Canada Payday

Lending & Consumer Finance • Surreymycanadapayday.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+31.7 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#213of 275

Top 77% · Bottom Tier

#1 (best)#275 (worst)

#211Peer

#212Peer

#213This company

#214Peer

#215Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral2%
Negative20%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

23.0%

Customer Support

19.8%

Onboarding

15.3%

Loyalty

13.3%

Product Quality

12.1%

Most feedback concerns Response Speed.

The most common complaint theme is Delivery Shipping, making up 1.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

76.7%

4★

11.2%

3★

1.7%

2★

0.5%

1★

10.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.7% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

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