Based on public reviews and response behavior.
641 reviews over 2,822 days (about 6.9 per month). Busiest month: 6% of reviews. Languages: en 98%, unknown 2%, es 0%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
58.8
Industry average 66.9
8.1 below average
Rating
3.47
Industry average 4.46
0.99 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering July 2026 — 38 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.
Share of theme mentions
Themes extracted from 641 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 360 mentions with a sentiment score of 73.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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