Based on public reviews and response behavior.
Among fully-analyzed Energy & Utilities companies
76% of reviews positive, 21% negative
Covering September 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Showing 493 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2020.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 504 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
