Customereye

MR PORTER

Apparel & Fashion • United Kingdommrporter.com

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 133 days (about 45 per month). Busiest month: 34% of reviews. Languages: en 94%, de 4%, da 1%.

Overall Score

63/100
Short observation window (133 days)
+5.0 vs. last month3.24 ★ average rating · 198 reviews
63/100 from 198 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 64.5, rating 4.25 stars, reply rate 38.3%, over 2,361 ranked companies · benchmark 30 Oct 2026

Score

63.3

Industry average 64.5

1.2 below average

Rating

3.24

Industry average 4.25

1.01 below average

Reply rate

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Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1247of 2361 ranked in Apparel & Fashion
Top 53% · Mid Packup 968 from last month
#1 (best)#2361 (worst)
#1245Peer
#1246Peer
#1247This company
#1248Peer
#1249Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 47% negative

52%
positive
  • Positive52%
  • Neutral1%
  • Negative47%

Sentiment Balance

Covering October 2026 — 12 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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