Customereye

MPW Group

Home Servicesmpwgroup.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 313 days (about 19 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

73/100
+26.2 vs. last month4.84 ★ average rating · 200 reviews
73/100 from 200 reviews over 11 months, moderate confidence.

Home Services average: score 70.2, rating 4.63 stars, reply rate 45.9%, over 1,718 ranked companies · benchmark 9 Oct 2026

Score

72.6

Industry average 70.2

2.4 above average

Rating

4.84

Industry average 4.63

0.21 above average

Reply rate

—

Industry average 45.9%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#842of 1718 ranked in Home Services
Top 49% · Upper Halfup 282 from last month
#1 (best)#1718 (worst)
#840Peer
#841Peer
#842This company
#843Peer
#844Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Loyalty
Hidden
Value For Money
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Home Services