Customereye

MOTORCYCLE SHIPPERS

Shipping & Delivery • United Statesmotorcycleshippers.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+66.7 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#59of 143
Top 41% · Upper Half
#1 (best)#143 (worst)
#57Peer
#58Peer
#59This company
#60Peer
#61Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.6%
Onboarding
14.9%
Product Quality
14.6%
Delivery Shipping
13.3%
Loyalty
12.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
85.2%
4
5.2%
3
2.8%
2
2.2%
1
4.7%

Based on 600 analyzed reviews. Sentiment is slipping: 87.5% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

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