Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
85% of reviews positive, 14% negative
Covering August 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 11% negative and 11% neutral.
Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 95.7% in the three months before that.
