Based on public reviews and response behavior.
1,000 reviews over 623 days (about 49 per month). Busiest month: 24% of reviews. Languages: en 98%, unknown 2%, af 0%.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026
Score
62.0
Industry average 61.8
0.2 above average
Rating
3.77
Industry average 4.22
0.45 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering July 2026 — 73 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 37% of reviews in this period, with 59% negative and 4% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,959 ranked companies in Food & Beverage (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 4% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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