Based on public reviews and response behavior.
600 reviews over 425 days (about 43 per month). Busiest month: 9% of reviews.
Home Services average: score 70.4, rating 4.64 stars, reply rate 44.5%, over 2,015 ranked companies · benchmark 14 Oct 2026
Score
54.1
Industry average 70.4
16.3 below average
Rating
4.62
Industry average 4.64
0.02 below average
Reply rate
—
Industry average 44.5%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering December 2024 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,015 ranked companies in Home Services (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 54.1 sits in the bottom quarter of about 2,000 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 99% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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