Based on public reviews and response behavior.
600 reviews over 157 days (about 116 per month). Busiest month: 23% of reviews.
Healthcare & Medical average: score 64.1, rating 4.34 stars, reply rate 44.1%, over 3,099 ranked companies · benchmark 14 Oct 2026
Score
54.7
Industry average 64.1
9.4 below average
Rating
4.85
Industry average 4.34
0.51 above average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 14% negative
Covering December 2024 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,099 ranked companies in Healthcare & Medical (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 88% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 362 mentions with a sentiment score of 82.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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