Based on public reviews and response behavior.
600 reviews over 27 days (about 676 per month). Busiest month: 99% of reviews — one month dominates this sample.
Gaming & Esports average: score 57.0, rating 4.15 stars, reply rate 28.8%, over 826 ranked companies · benchmark 9 Oct 2026
Score
51.4
Industry average 57.0
5.6 below average
Rating
4.88
Industry average 4.15
0.73 above average
Reply rate
—
Industry average 28.8%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering September 2024 — 594 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 826 ranked companies in Gaming & Esports (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 3% of reviews against an industry average of 29%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Response Speed" is the strongest recurring theme in the reviews: 349 mentions with a sentiment score of 78.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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