MedAway

Healthcare & Medical • United Kingdommedaway.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−8.6 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#293of 615

Top 48% · Upper Half

#1 (best)#615 (worst)

#291Peer

#292Peer

#293This company

#294Peer

#295Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 15% negative

85%

positive

Positive85%
Neutral0%
Negative15%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.4%

Loyalty

19.4%

Product Quality

18.0%

Pricing

9.4%

Response Speed

8.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 5.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100

0/100

signal score

•Built from a negative-review share of 7.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.3%

4★

4.8%

3★

3.2%

2★

2.2%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is improving: 82.4% of reviews in the last three months were positive, compared with 74.1% in the three months before that.

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