Based on public reviews and response behavior.
85 reviews over 2,023 days (about 1.3 per month). Busiest month: 6% of reviews. Languages: en 99%, de 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 25 Oct 2026
Score
57.8
Industry average 64.8
7.0 below average
Rating
2.75
Industry average 4.32
1.57 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
49% of reviews positive, 49% negative
Covering July 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Share of theme mentions
Themes extracted from 85 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.431 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 2.75 stars is 1.6 below the General Retail & Marketplaces average of 4.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
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