Martha Brook

Professional Services • United Kingdommarthabrook.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−17.5 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#178of 517

Top 34% · Upper Half

#1 (best)#517 (worst)

#176Peer

#177Peer

#178This company

#179Peer

#180Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral1%
Negative7%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.8%

Delivery Shipping

22.3%

Response Speed

16.4%

Customer Support

12.1%

Loyalty

10.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.0%

4★

4.8%

3★

1.2%

2★

1.3%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.3% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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